Refunds

Confirmo processes refunds in batches four times a day. After requesting a refund, the situation will be typically sorted out within hours. The address for receiving the refund and the transaction ID of the successful refund can be both found on the invoice in your Confirmo dashboard. This means you can provide your customer with proof about the refund’s successful conclusion.

A refund can be initiated by the shopper on the invoice’s page accessible via its URL. Please note that for this process, the same device and browser have to be used to refund the payment, as the information is stored in cookies.

On your end, you can provide your customer with an unrestricted refund link, which can be viewed in the invoice detail in your Confirmo account – simply click Refund link.

Finally, you can also choose to accept and claim the payment by clicking the Resolve button in the invoice detail in your Confirmo account. The current exchange rate will be displayed to you and has to be confirmed. After that, the amount will be converted and stored in its respective balance in your account.